Ltd. "Latvian American Eye Center" privacy policy

1. Purpose and scope of the privacy policy

1.1. The purpose of Privacy Policy (hereinafter - Policy) of Ltd. "Latvijas Amerikas acu centrs" (hereinafter - Data Controller) is to inform clients, patients, staff and cooperation partners about the events executed by the Data Controller regarding physical persons that can directly or indirectly identify (hereinafter - Data Subject) personal data protection. The Policy describes what type of personal data are collected, processed, forwarded and stored from the Data Subject, collecting, processing, forwarding and storing data, to whom the data is forwarded and why, types and terms of keeping data, rights of Data Subject.
1.2. The Policy applies to physical persons' data collected in any form and environment (personally in premises and territory of the Data Collector, verbally, over the phone, in the paper, electronically via e-mail, on social media profiles managed by Data Controller etc.).
1.3. Data Collector has the rights to amend the Policy at his discretion. The Policy is available on the home page of the Data Collector – and it is valid since the date of coming into power.

2. Data Collector

2.1. Data Collector of the personal data is Ltd. "Latvijas Amerikas acu centrs", Augusta Deglava street 12a, Riga, including Skolas street 5, Riga, Republikas street 5, Liepāja and doctors' practices of cooperation partners of LAAC.
2.2. Regarding the use, processing and storing of personal data, please contact LAAC data protection specialists, writing to .

3. Applicable legislation

3.1. Regulation (EU) No. 2016/679 of European Parliament and Council of 27th April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (from now on - Regulation).
3.2. Law on data protection of physical persons.
3.3. Law on patients' rights.
3.4. Law on treatment.
3.5. Other legislation in power in the Republic of Latvia that regulates physical persons' protection and privacy.

4. Personal data that is collected, processed and stored

4.1. The Data Collector undertakes to collect, process and store only the personal information necessary for direct provision of health care services to clients and patients of Data Collector. To protect the interests of the Data Subject, Data Collector ensures honest and lawful processing of personal data only for the purpose of services and within its scope.
4.2. A precise set of data to be collected, processed and stored depends on the type of health care service provided. The collected, processed, and stored data can include the following information:

4.2.1. Identification data - name, surname, birth date, personal identity number, age and sex of the client or patient;
4.2.2. Contact information - legal and actual place of residence, phone number, e-mail address;
4.2.3. Medical history, medicine being used and used before, body weight, height;
4.2.4. Information that justifies the diagnosis as well as results of diagnostics and treatment;
4.2.5. Video of Data Subject, if the Data Subject is in Data Collector's premises or territory with surveillance. Data Collector guarantees that surveillance isn't carried out in territories where the privacy of Data Subject must be maintained;
4.2.6. Content of a telephone conversation, the caller's number and time, if Data Subject calls the numbers indicated by Data Collector;
4.2.7. When contacting Data Collector by electronic means (e-mail, social media, contact form on Data Collector's home page, the name and/or surname, e-mail address, phone number, content of the communication, and time indicated in Data Subject's electronic communication device can be saved; 
4.2.8. When visiting Data Collector's home page, the following data is collected: IP address, the country from which the homepage is visited, the viewed content. For the Data Collector's home page, the internet analysis service by Google Analytics can be used. Google collects data about the use of the homepage and activity in it and forwards these data to Data Collector. The homepage uses cookies to improve the website's functionality and user experience, but that doesn't collect personal data.

5. Purpose and legal basis for collecting, processing and storing personal data

5.1. Personal data is collected, processed and stored to provide comprehensive, high quality and as much operative health care service providers as possible to the clients and patients of Data Collector, based on Article 6(1)(b) and (c) of Regulation and Article 9(2)(h) of Regulation.
5.2. Contact information of Data Subject is processed to contact the Data Subject or provide information only in the interests of him/her, relating to health care services that the Data Subject has applied to, based on Article 6(1)(a) and (c) of Regulation and Article 9(2)(h) of Regulation.
5.3. The video is collected, processed and stored to solve criminal offences against the property of Data Collector and/or Data Subject, based on Article 6(1)(d) and (f) of Regulation.
5.4. Telephone conversation content and electrical communication content is collected, processed and stored to improve the quality of services provided by Data Collector and to resolve any claims or disagreements by ensuring the legitimate interests of Data Subject and Data Collector based on Article 6(1)(f) of Regulation.
5.5. Personal data that is collected when a person visits the homepage of Data Collector are collected, processed and stored to improve the content quality of the homepage and to adjust it to user needs and providing an operative communication, based on Article 6(1)(f) of Regulation.

6. Term of storing personal data

6.1. Personal data is stored under the order state in the laws and regulations of the Republic of Latvia, including in the Law of Archiving, the concluded contract, or legitimate interests of the Data Collector.
6.2. Video surveillance videos are stored for 90 days, the content of telephone calls - 3 years, the content of electronic communication - 3 years, if these data aren't necessary for defending the legal rights of Data Collector or Data Subject for a more extended period of time.

7. Safety of storing personal data

7.1. Data Collector ensures the safety of data storing, using protection instruments in devices and programs that store the personal data, as well as carries out organizational measures, for example, limited access to the card catalogue and archive, the server room.
7.2. In case the safety of Data Subject's personal data is compromised, Data Collector informs Data Subject about it within 72 hours.

8. Access to personal data

8.1. The personal data of Data Subject can be accessed only by those persons that require it for providing health care services and supporting processes, gaining statistics required by laws and regulations, for updating and maintaining data, as well as executing other work obligations under the supervision of Data Collector.
8.2. Data Collector undertakes not to forward personal data to third parties, except for cases where the Data Subject has given consent to forwarding the data or necessary to protect legitimate interests and insurance companies, National Health Service for executing contractual and legal obligations.

9. Rights of Data Subject

9.1. Rights to access their personal data and receive them in a written or electronic format.
9.2. Rights to request information about when, where, how and why the data was collected, processed and stored.
9.3. Rights to request correction of their personal data if they are wrong, incomplete or have been changed.
9.4. Rights to request to delete their personal data.
9.5. Rights to object against the processing of their personal data if Data Subject considers that the data are processed unlawfully and not for the stated purpose.
9.6. Rights to recall their consent to processing personal data.
9.7. Rights to submit claims about using personal data to Data State Inspectorate if the Data Subject considers that data processing violates their rights and interests following applicable laws and regulations.

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